Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- In case you feel that the service received is not as mentioned on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the service. The customer service team after looking into your complaint will take an appropriate decision.
- In case of any refunds approved by HJS Group, it will take 7 days for the refund to be processed to you.